Terms of use

Accepting these terms

By using Aleef or creating an account, you agree to these terms, the privacy policy and the listing and community rules. Before your first listing we also ask you to accept them explicitly and to confirm you are 18 or older.

If you don't agree to these terms, please don't use Aleef.

Aleef is a marketplace, not a seller

Aleef brings together pet shops, vet pharmacies and breeders. Every product is sold by a named store shown on the product page.

• The store is responsible for its products: their description, price, quality, expiry date, preparation and delivery.
• We verify every store before it appears, review listings and pharmacy products, and handle reports.
• For animal listings, you and the seller agree and hand over directly. Aleef is not a party to the sale or adoption.

Your account

• You sign in with your phone number and a code sent by WhatsApp or text message, and you can then choose a password.
• One account per number. You are responsible for what happens in your account, so never share your code or password.
• Give accurate details (your name, address and number) so your order arrives and sellers can trust you.
• Aleef is meant for adults. Posting listings and ordering pharmacy products are for people aged 18 or over only.

Orders, prices and payment

• One store per order. For products from two stores, place two orders.
• From your governorate. You order from stores in the governorate of your delivery address.
• Prices are set by the store in Iraqi dinars. Before you confirm, you see the products, the delivery fee and the total. If a price changes before you confirm, we show you the new price first.
• Cash on delivery, to the store or its driver. Check your order when you receive it.
• Quantity is 1 to 20 per product, subject to the store's stock.
• Acceptance: the store accepts your order or declines it with a reason. An order the store doesn't answer within 24 hours is cancelled automatically.
• Delivery is handled by the store itself or by a driver from our delivery partner, Delivery Iraq.

Cancelling and order problems

• You can cancel your order in the app while its status is Order received. Once the store starts preparing it, contact the store or us.
• If a product arrives damaged, different or expired, tell the store at handover, or message us and we'll help you with the store. The store handles exchanges and returns under its own policy.
• To report a store or product that breaks the rules, use the Report button in the app.

The vet pharmacy

• Only pharmacies whose licence we have checked sell veterinary medicines on Aleef, and their products stop showing once the licence expires.
• The pharmacy is the seller and is responsible for dispensing the medicine and matching it to the prescription; Aleef is only the ordering and delivery channel.
• An order with a prescription medicine reaches the pharmacy marked Pharmacist check needed. The pharmacist may call you, and the order is accepted only with their approval.
• Add a photo of your vet's prescription if you have one. If you don't, the pharmacist reviews the order with you and may decline it.
• We ask you to confirm you are 18 or older before your first pharmacy order.
• Narcotics and controlled substances, poisons and rodenticides, euthanasia drugs, government-programme vaccines, hormones and steroids, and expired medicines are not sold on Aleef.

Animal listings

You can offer your animal for sale or adoption in the app. Breeders and pet shops post listings too.

• Allowed animals only: cats, dogs, ornamental birds, pigeons, fish, small pets, poultry, livestock and horses. The full list and what's banned are in the listing rules.
• No wild or protected animals, no animal parts or taxidermy, and nothing to do with fighting or cruelty.
• Honest details: real photos of the animal itself, the correct age, sex and vaccination status, and the full price in dinars (1,000 IQD or more).
• Age: cats and dogs can't be listed before they are two months old.
• Contact number: a working Iraqi mobile. It isn't shown on the listing; a signed-in user gets it when they tap to contact you.
• Review: every listing is reviewed before it goes live, and any edit sends it back for review. A listing runs for 30 days and can be renewed. Each customer can have up to 5 active listings.
• No animal transport: Aleef and delivery drivers don't carry live animals. Moving animals between governorates needs a veterinary health certificate.

Prohibited content and behaviour

We have zero tolerance for objectionable content and abusive users. On Aleef you may not post or do:

• Wild or protected animals, animal parts and taxidermy, or content showing fighting or cruelty to animals.
• Medicines or drugs in animal listings.
• Scams and deposit requests, fake photos or prices, or duplicate listings.
• Abuse, hate or threats, or sexual or violent content.
• Impersonating another person or store, or posting other people's details without permission.
• Any attempt to hack or disrupt the service, or to harvest users' numbers.

Reporting and blocking

• Report any listing, product or store with the Report button and choose a reason.
• Block any seller: their listings disappear for you at once, and they aren't told.
• Within 24 hours of a report we remove the offending content and suspend the account that posted it. A listing reported by 3 different people is hidden automatically until we review it.

Moderation and suspension

Within 24 hours of a report we remove the offending content and suspend the account that posted it. At any time we may also reject or remove any listing, hide any product, and suspend any account or store that breaks these terms or the law, and stop its number from signing up again. Where possible we tell you why in the app. If you think we got it wrong, message us and we'll look again.

You can delete your account at any time, even if it is suspended, in the app or on the delete account page.

Limits of liability

We work to keep Aleef running, to verify stores and to review content. But the store is the seller, and animal listings are agreed between you and the seller. So, as far as Iraqi law allows, Aleef is not liable for the quality of products, the health of animals, or disputes between you and a store or seller. We will still help you resolve them and act against anyone who breaks the rules.

Governing law

These terms are governed by the laws in force in the Republic of Iraq, including Animal Health Law No. 32 of 2013. Iraqi courts have jurisdiction over any dispute about them. If this English version and the Arabic version differ, the Arabic version applies.

Changes to these terms

If we change these terms, we update the version and date at the top of this page. For important changes, we ask you to accept them in the app before you post a new listing.

Contact us

For any question about these terms, visit the help page or contact us:

• Emailsupport@aleef.network-iq.cc